Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)
Company Description Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.
Job Summary We are looking for a friendly and responsible patient calling representative to contact patients, schedule appointments, provide basic information, and ensure a smooth communication experience. This role is suitable for freshers who have good communication skills and are comfortable speaking on the phone. Responsibilities
Make outbound calls to patients for appointment scheduling and follow-ups
Receive inbound calls and assist patients with basic queries
Confirm appointments and send reminders
Collect and update patient information in the system
Maintain accurate call records and reports
Provide clear and polite communication at all times
Escalate complex issues to the concerned department
Qualifications/Skills
Minimum qualification: High School / Graduate (any stream)
Good verbal communication skills
Basic computer knowledge (MS Office, data entry)
Comfortable working on phone calls
Polite, patient, and customer-focused attitude
Willingness to learn
Prior experience in telecalling or customer service is a PLUS
Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)
Company Description Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.
Job Summary We are looking for a friendly and responsible patient calling representative to contact patients, schedule appointments, provide basic information, and ensure a smooth communication experience. This role is suitable for freshers who have good communication skills and are comfortable speaking on the phone. Responsibilities
Make outbound calls to patients for appointment scheduling and follow-ups
Receive inbound calls and assist patients with basic queries
Confirm appointments and send reminders
Collect and update patient information in the system
Maintain accurate call records and reports
Provide clear and polite communication at all times
Escalate complex issues to the concerned department
Qualifications/Skills
Minimum qualification: High School / Graduate (any stream)
Good verbal communication skills
Basic computer knowledge (MS Office, data entry)
Comfortable working on phone calls
Polite, patient, and customer-focused attitude
Willingness to learn
Prior experience in telecalling or customer service is a PLUS
Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)
Company Description Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.
Responsibilities
Oversee and manage the end-to-end medical billing process using the company’s EHR and billing software.
Ensure accurate and timely submission of claims, follow-ups on rejections/denials, and resolution of billing discrepancies.
Lead, mentor, and train the billing team on best practices, regulatory compliance, and software utilization.
Collaborate with product and development teams to provide feedback on billing workflow improvements within the EHR platform.
Monitor and report on key billing metrics, including claim turnaround times, denial rates, and revenue performance.
Ensure compliance with HIPAA, CPT, ICD-10, and payer-specific billing regulations.
Serve as the primary escalation point for complex billing issues, audits, and internal inquiries.
Develop and maintain standard operating procedures (SOPs) and documentation for billing workflows.
Participate in testing and implementation of new billing features, updates, or EHR system enhancements.
Qualifications/Skills
Bachelor’s degree in Health Information Management, Healthcare Administration, or related field (preferred).
5+ years of medical billing experience, with at least 2 years in a leadership or supervisory role.
Strong knowledge of EHR systems, medical coding (CPT, ICD-10), and billing workflows.
Hands-on experience with claim submissions, denials management, and payer communications.
Familiarity with revenue cycle management software and healthcare billing regulations.
Excellent leadership, communication, and problem-solving skills.
Analytical mindset with the ability to interpret billing reports and drive process improvements.
Proficiency with Microsoft Office Suite; experience with SaaS-based EHR systems preferred.
Detail-oriented with strong organizational and multitasking abilities.
Timings
5:00 PM to 2:00 AM (Summer)
6:00 PM to 3:00 AM (Winters)
Benefits
Healthcare (OPD + IPD)
Entertainment Allowance
Cellular Allowance
Provident Fund
Journey
What to Expect
Our hiring process is designed to be smooth, transparent, and efficient. Here’s what you can expect when you apply to join Sequel Technologies:
Step 1: We Will Get in Touch
Once we receive your application, our team will carefully review your profile. If your skills and experience align with our needs, we’ll reach out to you via email or phone to initiate the process.
Step 2: Have a Quick Talk
Next, we’ll schedule an initial conversation to learn more about you. This is a casual discussion where we talk about your background, career goals, and how you can contribute to our team.
Step 3: Schedule Interviews
Based on the initial discussion, we’ll invite you for technical and behavioral interviews with our team. This step helps us evaluate your expertise and see if you’re the right fit for the role.
Step 4: Extend Our Offer
Once you successfully clear the interviews, we’ll extend an offer detailing the role, compensation, and benefits. Welcome aboard – your journey with Sequel Technologies begins!
