Interact with US-based clients (billing companies, hospitals, clinics, doctors) through dedicated portals, phone calls, and emails to track communications and resolve issues.
Communicate with US healthcare insurance companies (e.g., Medicare, Medicaid, BCBS) to stay updated on policies and guidelines.
Collaborate with internal departments (Development, Database, QA, Clinical, Billing, IT) to resolve client issues and fulfill enhancement requests.
Ensure quality assurance for client issues and enhancement requests across all software products.
Coordinate with third-party vendors providing additional services like EDI interchange, statement submissions, doctor prescriptions, and lab setups.
Stay updated on the latest trends in medical billing through CMS governing bodies and integrate changes into software products.
Design, customize, and validate specialty-specific clinical templates, encounter forms, order sets, lab orders, letters, and documentation tools.
Design and enhance EHR/EMR workflows, including SOAP notes, macros, labs, and procedures
Set up and validate medication workflows, alerts, and clinical decision support tools to ensure accuracy and relevance.
Training & End-User Support
Conduct remote training sessions for healthcare providers (US-based) and internal teams on clinical workflows, documentation standards, and system functionalities.
Guide users through documentation flows such as HPI, ROS, physical exam, Assessment, and Plan to ensure efficient and compliant usage.
Train staff on AI tools, e-prescribing, and integrated clinical modules to enhance usability and adoption.
Quality Assurance & Compliance
Perform quality assurance checks on clinical workflows, labs, documentation tools, e-prescribing, and integrated modules.
Ensure clinical documentation aligns with regulatory standards, including HIPAA, CMS, and MIPS, while maintaining data privacy and security.
Support internal audits and compliance reviews by adhering to SOPs and regulatory requirements.
Client & Ticket Management
Respond promptly and professionally to internal and external tickets, ensuring detailed documentation and timely resolution.
Monitor client satisfaction, reduce rework, and ensure accurate task execution and delivery within deadlines.
Collaboration & Product Improvement
Work closely with clinicians to understand specialty-specific requirements and implement tailored clinical solutions.
Collaborate with cross-functional teams to contribute to SOP development, audit readiness, and workflow enhancements.
Participate in product testing and user acceptance testing (UAT) and provide structured feedback to support clinical feature improvements.
Qualifications/Skills
Experience in clinical settings or healthcare IT, particularly with EHR/EMR systems, will be preferred.
Proficiency in EHR/EMR systems, with the ability to design and create templates and reports.
Familiarity with healthcare billing and coding processes will be preferred.
Strong clinical knowledge with experience in healthcare IT or EHR/EMR systems.
BDS, or DPT (Non-Practicing).
Familiarity with medical billing, coding, and regulatory compliance.
ONLY DOCTORS WITH COMPLETED EDUCATION TO APPLY (BDS & DPT, Pharmacist )
Design, develop, and deploy AI-powered applications and intelligent automation solutions.
Build, fine-tune, and optimize Large Language Model (LLM) applications using modern AI frameworks.
Develop Retrieval-Augmented Generation (RAG) pipelines, AI agents, and workflow automation solutions.
Collaborate with product managers, software engineers, and stakeholders to understand business requirements and translate them into AI-driven solutions.
Integrate AI models with existing web applications, APIs, and enterprise systems.
Evaluate and experiment with state-of-the-art AI models, frameworks, and tools to improve product capabilities.
Monitor, optimize, and maintain AI models for performance, scalability, and reliability.
Ensure AI solutions follow best practices for security, privacy, and responsible AI, particularly within healthcare environments.
Document AI architectures, workflows, and technical implementations.
Qualifications/Skills
1-2years of experience in AI/ML, Generative AI, or software engineering with AI applications.
Bachelor’s degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field.
Strong proficiency in Python and experience with AI/ML libraries and frameworks such as PyTorch, TensorFlow, Hugging Face, or LangChain.
Hands-on experience building applications using Large Language Models (OpenAI, Anthropic, Gemini, Llama, or similar).
Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)
Company Description Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.
Responsibilities
Oversee and manage the end-to-end medical billing process using the company’s EHR and billing software.
Ensure accurate and timely submission of claims, follow-ups on rejections/denials, and resolution of billing discrepancies.
Lead, mentor, and train the billing team on best practices, regulatory compliance, and software utilization.
Collaborate with product and development teams to provide feedback on billing workflow improvements within the EHR platform.
Monitor and report on key billing metrics, including claim turnaround times, denial rates, and revenue performance.
Ensure compliance with HIPAA, CPT, ICD-10, and payer-specific billing regulations.
Serve as the primary escalation point for complex billing issues, audits, and internal inquiries.
Develop and maintain standard operating procedures (SOPs) and documentation for billing workflows.
Participate in testing and implementation of new billing features, updates, or EHR system enhancements.
Qualifications/Skills
Bachelor’s degree in Health Information Management, Healthcare Administration, or related field (preferred).
5+ years of medical billing experience, with at least 2 years in a leadership or supervisory role.
Strong knowledge of EHR systems, medical coding (CPT, ICD-10), and billing workflows.
Hands-on experience with claim submissions, denials management, and payer communications.
Familiarity with revenue cycle management software and healthcare billing regulations.
Excellent leadership, communication, and problem-solving skills.
Analytical mindset with ability to interpret billing reports and drive process improvements.
Proficiency with Microsoft Office Suite; experience with SaaS-based EHR systems preferred.
Detail-oriented with strong organizational and multitasking abilities.
Timings
5:00 PM to 2:00 AM (Summer)
6:00 PM to 3:00 AM (Winters)
Benefits
Healthcare (OPD + IPD)
Entertainment Allowance
Cellular Allowance
Provident Fund
Journey
What to Expect
Our hiring process is designed to be smooth, transparent, and efficient. Here’s what you can expect when you apply to join Sequel Technologies:
Step 1: We Will Get in Touch
Once we receive your application, our team will carefully review your profile. If your skills and experience align with our needs, we’ll reach out to you via email or phone to initiate the process.
Step 2: Have a Quick Talk
Next, we’ll schedule an initial conversation to learn more about you. This is a casual discussion where we talk about your background, career goals, and how you can contribute to our team.
Step 3: Schedule Interviews
Based on the initial discussion, we’ll invite you for technical and behavioral interviews with our team. This step helps us evaluate your expertise and see if you’re the right fit for the role.
Step 4: Extend Our Offer
Once you successfully clear the interviews, we’ll extend an offer detailing the role, compensation, and benefits. Welcome aboard – your journey with Sequel Technologies begins!
